Strategic Solutions for the Financial Health of a Community-Based Organization
Advocates for Human Potential, Inc. (AHP) collaborated with a Massachusetts community-based organization (CBO) to enhance their billing and revenue cycle management strategy, funded by the Massachusetts Delivery System Reform Incentive Payment (DSRIP) Technical Assistance Program.
For over 35 years, Advocates for Human Potential, Inc. (AHP) has been improving health and human services systems of care and business operations to help organizations and individuals reach their full potential.
CHALLENGE
Inefficient workflows, billing processes, and data management can lead to lost revenue, hindering workforce development and care quality improvements. To minimize inefficiencies, the CBO needed to optimize billing strategies and revenue cycle management, monitor key performance indicators, and implement business intelligence tools.
SOLUTION
We streamlined the CBO’s revenue cycle, allowing them to focus on client care. Using AHP’s revenue assessment and maximization process, we ensured reliable and consistent revenue cycle management for long-term success. This involved
- Assessing business processes,
- Analyzing claims data,
- Identifying weaknesses, and
- Developing corrective strategies.
RESULTS
After detecting inefficiencies in billing operations, relevant clinical operations, and contracting issues, we delivered actionable strategies and tactics to strengthen business operations. The CBO increased net revenue and enhanced the client experience, ensuring sustainable financial health and service quality.
About Us
Advocates for Human Potential, Inc. (AHP) creates powerful solutions to improve health and human services systems. By partnering with the federal government, states, municipalities, healthcare systems, and nonprofits, we help people experiencing the greatest disadvantages lead full and productive lives. We are national leaders in training and technical assistance, research and evaluation, publishing, and dedicated consulting. On issues from workforce development to mental health, substance use disorders to housing and homelessness, we help our clients enhance behavioral health care through systems change. AHP was founded nearly 40 years ago to develop solutions for some of the biggest social infrastructure challenges across the nation. Our company has offices in metro Boston, Chicago, Los Angeles, Phoenix, and Tampa. Find out more at www.ahpnet.com.
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